Hi everyone, the latest firmware and APP updates are now available.

𝐑𝐞𝐥𝐞𝐚𝐬𝐞 𝐃𝐚𝐭𝐞: July 03

𝐀𝐏𝐏 𝐯𝐞𝐫𝐬𝐢𝐨𝐧: 3.0.8 (372)

𝐅𝐢𝐫𝐦𝐰𝐚𝐫𝐞 𝐯𝐞𝐫𝐬𝐢𝐨𝐧: v2.1.49

APP

1. Support zone split and merge functions *requires FW v2.1.49*.
2. Added new languages: Croatian, Finnish, Norwegian and Czech *requires FW v2.1.49*.
3. Optimized UI layout for Samsung Z Series foldable devices.
4. Resolved several known minor bugs.

Firmware

1. Support zone split and merge functions *requires App v3.0.8*.
2. Optimized 4G network auto-reconnection logic for more stable network performance.
3. Optimized charging handbrake logic to reduce occasional incomplete charging issues.
4. Optimized RTK verification parameters to mitigate false fixed status.
5. Optimized blade stuck self-recovery strategy to reduce E45 Blade Jammed errors.
6. Optimized KVS signaling connection to fix occasional FPV camera black screen issues.
7. Reduced partial Navigation Internal Error occurrences.
8. Added deck calibration before docking to reduce E51 Charging Not Detected errors.
9. Fixed occasional loading failure on the device settings page.
10. Improved hedgehog obstacle avoidance success rate and reduced water falling risks.

Hey everyone, just a quick clarification since a few people have been asking about this.

If you ordered during Prime Day, you’ll get a decorative sticker as a small thank-you. It’s purely for looks and doesn’t have any heat-blocking or insulating function. It may ship separately from the main device, so it’s totally normal if they don’t arrive together.

For anyone waiting on the actual heat-blocking sticker, that one is still being tested. We’re planning to provide it to users experiencing motor overheating issues starting in July, and we’ll share more info on how to get it when it’s ready.

Sorry for the confusion, just wanted to clear that up. Feel free to ask if anything’s unclear.

>Official repost by a LYMOW team member.

I've read your feedback. All of it.

The concerns, the critiques, the posts from people who expected more. I hear you. And honestly, reading them has been instructive.

When I started LYMOW, I had one goal: build a robotic mower that actually mows. No babysitting. No workarounds. Just set it and trust it. We haven't fully delivered on that yet. That's on me, and I own that fully.

We're a young company, and we've had our shortcomings: in our priorities, in our communication, in how fast we responded when things went wrong. We take full responsibility. But I also want you to know: we haven't stopped working, not for a single day. Every piece of feedback, every support ticket, every candid post: our team reads them, logs them, and feeds them directly into what we build next. The updates rolling out right now exist because of what you told us. You're shaping this product whether you realize it or not.

We know we have more to deliver. I am fully aware of that. We are continuously pushing updates. The latest progress from our product and engineering teams is detailed below.

To everyone who's stayed with us, pushed back on us, and kept the conversation going, thank you. That kind of honesty is a gift. We value that deeply. Your trust is what we value most. We're committed to earning it.

wangshu

Appendix: Update on Recent Product Developments

I. Hotfixes Deployed on June 22

• Fixed abnormal blade height adjustment
• Improved straight-line tracking during mowing
• Added forced blade stop protection when the blade head flips over to ensure user safety

II. Major Update Scheduled for Late June

• Localization accuracy optimized to reduce map drift
• Enhanced obstacle avoidance, particularly for small animals and water areas
• More reliable docking with the charging station
• Refined error reporting mechanism to help users diagnose issues independently
• Zone segmentation and merging improvements, 4G auto-reconnection optimization, camera stability enhancements, and four new languages added to the app interface

III. July Release Pipeline (In Development)

• Optimized blade overheating protection strategy
• Improved navigation path planning for better cut quality and appearance
• Enhanced perception sensitivity to detect smaller obstacles

In addition, regarding the motor overheating concerns that many of you have raised, we are currently working on an integrated hardware and software solution. On the hardware side, a heat-resistant film has completed multiple rounds of laboratory testing and is now undergoing outdoor field validation. Concurrently, the corresponding software optimization is also under testing. Once all validations are successfully completed, we will share the results with you as soon as possible.

---------------------------------------

>We've noticed that some community members have already shared this letter. Feel free to join the discussion there as well. We're following those threads too.
https://www.reddit.com/r/Lymow_Official/comments/1uekuqf/lymow_ceo_post/

Hi everyone, the latest firmware updates are now available.

𝐑𝐞𝐥𝐞𝐚𝐬𝐞 𝐃𝐚𝐭𝐞: June 22

𝐅𝐢𝐫𝐦𝐰𝐚𝐫𝐞 𝐯𝐞𝐫𝐬𝐢𝐨𝐧: v2.1.48.2 (hotfix)

Firmware

• Add RTK status tracking points for subsequent strategy parameter tuning.
• Fix an occasional issue where the cutter deck cannot lower after flipping.
• Add forced blade stop protection to avoid blade operation when the cutter deck flips.
• Optimize S-shaped mowing path deviation.

To Lymow community,

Since the mowing season began, our customer service response speed and resolution efficiency have fallen noticeably short. Many of you have waited far too long for a reply, and in some cases, this has disrupted your ability to use Lymow properly. We're facing this head-on — and we'll say it plainly: no reason justifies the frustration and inconvenience this has caused. We're sorry, and we owe you better.

In particular, we want to thank the core users who didn't stay silent. You sent us a joint letter, methodically identifying the specific bottlenecks in our service process. That kind of candor and thoughtfulness takes real commitment. We're deeply grateful for it — and we took every single point you raised and subjected it to rigorous, item-by-item review internally.

Below are the clear answers and directions we can currently provide regarding customer service:

1️⃣ Support Ticket backlog and response time

• Current average time for first response: over 5 business days
• By mid-June, we will aim to keep the first response within 5 business days
• Our customer service team has been expanding and strengthening its training efforts. Since April, we have nearly doubled our headcount.

>To ensure service quality and bring right people onto our support team, one of our co-founders is deeply involved in recruitment. He is driving the hiring process forward, and joining final-round interviews to make sure every candidate meets our standards.

>Meanwhile, we have set up a new dedicated customer service center. Our customer service lead is stationed there to oversee hiring and training, helping new team members get up to speed faster and improving overall efficiency and quality.

>Our view is simple: the customer service team is the front line between Lymow and our users. We need people who truly care, not just people who can answer tickets.

2️⃣ Support ticket system improvements

• We noticed that in some cases, the system had already automatically closed the ticket. This may have caused our team to miss or delay follow‑ups, leading to a poor user experience. We have since updated the logic.
• Under our current ticket closure process: if we do not hear back from a user for 7 days, the system sends an email reminder. If there is still no reply after another 3 days, the ticket will be closed. This means a total of 10 days before an automatic closure is triggered.
• If a ticket is closed, users can reopen it themselves with one click. All previous conversation history will remain intact.

3️⃣ Reddit community support

• Our official account will handle common questions directly in the comments (e.g., setup guides, firmware updates)
• Hardware issues, returns, and exchanges will be directed to the support services system

4️⃣ Cross-timezone support

• European timezone coverage is already in place
• North American timezone support is under development

5️⃣ System and process upgrades

• Starting in July, we will begin rolling out an Official Troubleshooting Guide in our Help Center. It will be updated progressively to help users resolve issues on their own, reduce back-and-forth communication, and get the most out of their machines.

Every user who chooses Lymow placed a bet on something new. That trust is the foundation of this brand — and we NEVER take it for granted.

That’s precisely why it stings to admit: our service capabilities have not kept pace with your expectations. Not because the expectations are too high, but because we haven’t yet built the system to meet them the way we should have.

We won’t ask for more patience just because we’re a startup. What we will ask is that you hold us to what happens next.

The trust you placed in us wasn’t misplaced — it was ahead of where our operations could reach. Our job now is to close that distance, and we’re doing everything we can to get there.

Lymow Team

Hi Lymow Community,

Thank you for your continued support and enthusiasm for Lymow.

As more users receive their machines and put them into daily use, demand for accessories has increased significantly over the past few weeks. We have been accelerating production and restocking efforts to ensure accessories are available as quickly as possible.

We've prepared an updated accessory arrival and shipping timeline, which can be found in the image attached to this post.

Accessories Arrival & Shipping Timeline

The table is shared as a visual reference for clarity.

📌 Please refer to the timeline image attached to this post.

A few important notes regarding accessory shipments:

• All orders will be fulfilled according to the original order sequence.
• Some popular accessories may experience minor logistics or customs-related fluctuations of 3–5 days in certain regions. We are actively working through the remaining backlog and do not expect any further delays beyond this.
• Regions with available inventory will be prioritized for immediate shipment.
• We will continue sharing supply and shipping updates here in the community as new information becomes available.
• If you have questions about a specific order or accessory, please keep your order number ready when contacting customer support.

A final note from the team

Recently, usage enthusiasm has been much higher than expected, and accessory demand has increased significantly as more users start using Lymow in real yards.

At the same time, we also understand that accessory shipping is not the only concern right now. Some users have recently raised questions about product stability and customer support response times. We are taking these concerns seriously, and we will share a separate update this week to address them more clearly.

Thank you again for your patience, feedback, and continued support. We remain committed to improving both the product and the ownership experience for every Lymow user.

Lymow Team

Hi everyone, the latest firmware and APP updates are now available.

𝐑𝐞𝐥𝐞𝐚𝐬𝐞 𝐃𝐚𝐭𝐞: May 28

𝐀𝐏𝐏 𝐯𝐞𝐫𝐬𝐢𝐨𝐧: v3.0.7 (362)

𝐅𝐢𝐫𝐦𝐰𝐚𝐫𝐞 𝐯𝐞𝐫𝐬𝐢𝐨𝐧: v2.1.48.1 (hotfix)

APP

1. Added voice packs and supported on-device voice language switching: German, Italian, Spanish, French, Canadian French, requiring firmware v2.1.48 or newer
2. Added "Auto Return to Dock on Error" function in device settings, requiring firmware v2.1.48 or newer
3. Fixed bottom button display overlap issue on Android tablets
4. Fixed occasional loading errors on zone settings page
5. Optimized app-cloud communication and resolved incorrect offline status display

Firmware

• Fix camera image anomalies caused by exposure adjustment.

Hi everyone, the latest firmware updates are now available.

𝐑𝐞𝐥𝐞𝐚𝐬𝐞 𝐃𝐚𝐭𝐞: May 18

𝐅𝐢𝐫𝐦𝐰𝐚𝐫𝐞 𝐯𝐞𝐫𝐬𝐢𝐨𝐧: v2.1.48

Firmware

1. Optimized camera exposure control to fix tag detection failure caused by overexposure during docking.
2. Optimized vehicle obstacle avoidance to avoid the mower getting under vehicles.
3. Optimized the shortest path planning between overlapping zones.
4. Optimized perception model.
5. Updated camera driver to reduce IMU Signal Lost errors.
6. Fixed positioning drift and RTK base ENU point missing issues.
7. Updated wheel motor driver to fix S-shaped mowing path.

Hi everyone, we’d like to share a quick update with you:

The Lymow One Track Self-Cleaning Kit (commonly referred to as the scraper) is now available in our local warehouse, and the 1:1 replacement program officially starts today.

The Track Self-Cleaning Kit Includes:

• Fender*2
• Grass Guard Rubber Strip*2
• Fender Connector*2
• Screw*6
• Screw Washer*2
• Allen Key (3mm)*1

>This program is exclusively available to Lymow One users.

Sorry for the slight delay. We value not only the cleaning performance of this kit, but also its compatibility with the existing structural design. We have trialed various brush shapes and materials, and conducted multiple grass clearance tests and structural strength verifications to ensure mass producibility and easy self-installation for users. The full validation process took a bit longer than planned, and we appreciate your patience.

Shipments to Europe and the UK will begin in mid-May.

If you would like to request a replacement, please submit your information via the link below:

https://lymowtechsupport.zendesk.com/hc/en-us/requests/new

Please note: Kindly select Apply for Self-Cleaning Kit(Only for Lymow One) in the Subject field. Incorrect selection may result in your application being delayed or invalidated.

https://preview.redd.it/st961xse130h1.png?width=1052&format=png&auto=webp&s=97400eaa265d606513a2942e6f6ca64efb51ee91

We will review each submission and arrange shipment within 5 business days after verification, so you can receive it before the peak mowing season.

Thank you again for your continued support.

Happy May Day / Labor Day weekend to everyone who celebrates! 🛠️🌿

Just a heads-up – May 1–5 is a public holiday here in China. Our team will still be keeping an eye on emails and messages, but replies may take a little longer than usual.

We really appreciate your patience and understanding 🙏

Thank you for being part of the Lymow community, you're the reason we keep improving.

Wishing you a great start to May!

Lymow Team

Hi everyone, the latest firmware updates are now available.

𝐑𝐞𝐥𝐞𝐚𝐬𝐞 𝐃𝐚𝐭𝐞: 𝐀𝐩𝐫𝐢𝐥 𝟐𝟗

𝐅𝐢𝐫𝐦𝐰𝐚𝐫𝐞 𝐯𝐞𝐫𝐬𝐢𝐨𝐧: 𝐯𝟐.𝟏.𝟒𝟓

Firmware

1. Fixed network abnormality caused by slow 4G dial-up at startup.
2. Fixed abnormal lifting height of small lift (omni wheels).
3. Reduced E37 MCU comm lost errors.
4. Reduced E2 Motor Overheat errors.