What does “Your claim is complete” actually mean?
About a week ago, I received an email from Asurion asking me to complete a performance survey. I thought, “Oh yeah, I did file a claim,” and remembered that they had received the returned item about a week after I opened the claim. So I checked the claim status, and it says: “Your claim is complete.”
I checked my email inbox everywhere, but I couldn’t find any email telling me what happened with my claim. I contacted customer service through Amazon, but they just referred me to the hotline. I called today and ended up waiting so long that I fell asleep twice for about two hours, only to wake up to the same music playing.
TL;DR: What does “Your claim is complete” actually mean? I haven’t received any update about the outcome of my claim—just a performance survey.