r/Asurion

Yesterday, I took my Samsung phone for repair to this ubreakifix center. They fixed it all right. But when it came to payment, they gave me two options: either pay $199 outright, or take our tech care plan for $39/month and pay $50. I asked him how long do I need to keep the plan for before discontinuing? He said three months and that I had to call them to remove myself off the plan. I did the math and it still worked out better than paying outright.

Phone is repaired fine, I come home, click on the link they sent to add devices under care and find out there's an option to cancel the membership. Not only did it cancel the membership immediately, but also refunded the first month's $39. I also checked my credit card and I don't see even the $50 posted for phone repair.

A. Is it compulsory to keep membership for 3 months? If not, why did the store guy randomly lie?
B. I'm assuming they'll post at least the $50 for the actual repair since they sent me an invoice with it.
C. Has anyone cancelled membership online and then been charged for 3 months at the end of their first month?

I use Asurion Drive for backing up data. I'm able to upload/download data to/from the cloud through the desktop app. My issue is how do I delete files from the cloud? There are some files I no longer need, but there is no way for me to delete the files from Asurion Drive. There is no option to delete files. There is no web interface that I'm aware of that I could use. I have sent a few request to the support email but never received any response.

Hi everyone. I’m hoping to get some honest opinions from anyone who has worked as an In Home Sales & Tech Support Representative.
I was previously working Tier 1 technical support and peripheral support, but I was laid off about six months ago. Since then, I’ve had very few interviews, and this is currently the only offer I’ve received. I need the income, and I plan on leaving as fast as I can . My goal is to use the experience to get back into the IT field and continue building my career.

I got my new phone. I followed a link they have for instructions prior to returning defective devices. I have followed all the steps (turned off Face ID and Find My). However, all of my apps are still there. Even if I delete them they can be reinstalled and my passwords are in the chain.

I’d fell way for comfortable giving the device a factory reset but I don’t want to incur a fee either because they allude to that quite a bit in the return instructions.

Anyone have any experience with this?

Asurion claims to cover:
++accidental damage from drops, cracks, spills, etc for laptops, tablets, VR headsets, & more++*** ***
when signing up for coverage.

When trying to submit a claim, they denied it and directed me to the fine print which says it includes multiple items, including “audio/visual streaming devices”, but not televisions. But no where does it say they are not included.

Would you consider a Smart TV an audio/visual streaming device? When talking to customer service they say it “means” a removable device, such as a Roku, Firestick, etc… but it does not specify that.

At the very least, they need to change the wording in their terms. I just wanted to get everyone’s opinion.

(Actual terms are here if you want to read them) https://assets.ctfassets.net/16nm6vz43ids/6OOvjiJbRJZGdNR89bw8aU/9a5b70fee55640f8ac35e94b8201d943/VHDP\_Terms\_digital\_Final\_12\_25.pdf

View Poll