u/SuitsOverSwag

Is anyone aware of an Executive Relations contact point for escalated issues? I have now had my appointment with Quantum canceled several times without my permission - one time last month, one time last week, with the guy scheduled to arrive today still not having shown up halfway through the time window (despite Quantum calling me, texting me, and emailing me for me to confirm I still wanted it, which I said yes to). I do not expect this guy to show up at this point. I blew a day out of work for this.

Getting tired of how poor the customer service of this company has been especially since the AT&T takeover. I'd like to give these guys one more chance, but talking to a bunch of people in India who give inaccurate answers is not going to cut it.

I see a lot of posts on here from folks with a different SmartNID than mine with a similar issue, but I wasn't able to locate anything specific on mine. I have a C5500XK, and towards the end of the week it started to go down (for the first time ever, mind you - it had been excellent since September when I first got Quantum). It seems to randomly go into "flashing blue light" mode. It went down overnight late last week but was back to green by the time I woke up in the morning. Ever since then it is largely green most of the day but sometimes goes down with flashing blue again. And sometimes, like moments ago, it goes down and stays solid green for a while before going flashing blue again. This time I unplugged it and plugged it back in and now it's working again. But when it first started late last week, the agent had me do a hard reset with a paperclip and even that wasn't working.

Anyone have any idea what the deal is? The two A and B lights at the bottom seem to be lit/flashing. And the connection has generally been up, so I have to imagine it is not a physical issue with the fiber line.

Did Quantum push through some kind of garbage update due to the AT&T merger? That's the only thing I can think of.

One additional note - I noticed one time when I went into the SmartNID when it was flashing blue that "Transport Mode" under WAN Settings was stuck at "Selecting," whereas normally it says "Tagged - VLAN 201."

Any help would be appreciated. Thanks all!