My WiFi has been fine except for the last week it disconnects from my devices at random. This disconnection can last a few hours. What puzzles me is that my router has a green light showing that I should be getting WiFi. But all my devices can’t find the WiFi network. Is this a bad router and do I need to get it replaced? Q1000k + w1700
Everytime I try to add a port it says starting port not valid.
I’m looking to see if anyone has dealt with something similar with CenturyLink/Quantum Fiber.
I had Quantum for about a year, but my account was moved over to CenturyLink with the backend changes they’ve did. I was on the 940 Mbps for $75/month and wanted to downgrade to the 200 Mbps plan for $54/month.
I called CenturyLink and the rep placed the order. A few minutes after that, my internet went completely out. I told the rep it happened right after the order was placed, but he said he wasn’t sure why and transferred me to support.
Support started treating it like a line issue and wanted to send a tech out. While checking things, he then said, “Oh, your account shows as pending,”, which I told him previously but he disregarded it and was now acting like he found the issue so he transferred me back to customer service.
After talking with customer service for a while, I got them to cancel the order. About 2–3 minutes after the order was canceled, my internet came back.
I asked to speak with a manager because I still wanted to downgrade, but I obviously can’t have my internet go down until the order is completed the next day. The manager said it wasn’t possible that the order caused the outage and that it had to be unrelated. I pushed back and asked her to create the order again so she could see what happened.
Sure enough, after she created the downgrade order again, my internet went out a few minutes later. She canceled the order, and shortly after that, my internet came back again.
After all of that, I ran a speed test, and now I’m getting around 215 Mbps up and down, which looks like the 200 Mbps plan actually provisioned somehow. But my account/billing still shows the $75 charge for the 940 Mbps plan.
The manager told me to give it 24 hours, but it has now been about 72 hours and nothing has changed. I’m still getting average 215/215, but I’m still being charged the higher $75 rate.
I called support again, but they just went through the normal troubleshooting script and are sending a tech out. I don’t really think a tech visit is going to fix this because it seems like a backend provisioning/order/account issue, not a physical line issue.
Has anyone dealt with this before after the Quantum Fiber/CenturyLink transition?
Is there a specific department or phrase I should use when calling them?
At this point I either want:
Any advice on how to get past the basic support script and reach someone who can fix the account/provisioning side?
My Q1000K went offline. I am out of town. Will it restart itself eventually or does it have to be power off/on manually to restart?
I'm concerned that I can't leave the house for extended periods if I have to be manually restarting the equipment.
CenturyLink 940Mbps fiber customer with $65 dollar price for life in Colorado and previously I had e-mails about the cutover to Quantum/At&t and successfully made a Quantum customer login and all has been well. Last night 3 Quantum badged sales staff showed up late at night claiming I wasn't really cutover and insisting I sign up again and have to use a different e-mail (which later to me proves my original e-mail is actually in Quantum as a customer) and losing price for life. After talking to others in my area, they didn't have this experience and I feel like I was either tricked by them to drive up their sales quota, tricked so Quantum doesn't have to keep my price for life or both.
Technicians are supposed to be coming in about a week to switch out the gear as well.
Really feel like I was conned in this transition.
Hi all,
Looking for some advice (and also hoping QF sees this). A large swath of Lowry/southeast Denver is currently only served by a single ISP (Xfinity). I have lived here for almost 30 years and the number of broadband providers in this area has dwindled until we were only left with one. Given the lack of competition, broadband prices in these areas are bloated, especially 30 year old plans after multiple price hikes.
Wondering if anyone has any advice for how to get Quantum to come to this area. Would love to hear if anyone has had success petitioning and rallying neighbors. There are hundreds of door fronts and potential customers.
Side note: there is MCI Glass in the ground here already. Additionally there is old Qwest infrastructure (telecom pedistals and conduits). I could be wrong but I don't think it would be a huge lift for Quantum to service these addresses.
…for how long I let this roll of fiber line the installer left on my property when they ran my neighbors new line sit here before I just get to keep it?
Not sure if anyone has suggestions.
Everything worked this morning. I went to an appointment then came back and no internet. I tried power cycling the modem and the router. I tried to reset the router. Even tried to swap out the router for another one. I keep getting the blinking blue light. The modem lights, despite the photo, are only power and Ethernet. Since the modem is usually hidden behind furniture, I don’t know if the service light should be on?
Customer service did nothing, just set up an appointment for sometime tomorrow. Anything I can do from home?
I'm in ocala fl and ive been out since Friday .. everyday it moves the days to be fixed to the next day anyone know what's happening????
Has anyone else encountered this problem and been able to resolve it?
Ever since we got QF last year we have been stuck in a loop where devices will be connected to our network but lose their connection to the internet. The only way to resolve the issue is to perform a reset on the 360 wifi pod after which most or all of the devices will then have an internet connection. It sometimes takes several attempts to get everything back online and often this has to be done daily.
There are currently around 40 to 42 devices on our wifi network. The devices most affected by this are (but are not limited to) our Pixel phones (8 Pro XL and 9 Pro XL) various Amazon Echo devices, Google Nest devices and Window computers. It will occasionally affect iPads, Pixel tablet, e-ink devices or wifi smart plugs. Restarting the devices themselves does not help.
This affects both wifi and ethernet connections. When my Windows 11 laptop will not connect via wifi, I've plugged it into the LAN port on the pod and it will still not reach the internet. Only wiring it directly to the LAN port on the NID will give it internet access, at least until the pod is reset.
At this point we are only using the primary pod just to be able to better identify the source of the problems.
We are on pod number 3 and things are incrementally better. With pod number 2, the app would often show that there were no pods connected to the NID when there actually were, or it would show the pods as being connected but would say that no devices were connected to the pod, when there obviously were.
Part of me wants to buy my own router but the other part of me wants to make QF keep sending me pods until things finally work.
If you have had this same problem and were able to resolve it while still using the QF wifi pod, I'd be interested in knowing what you did.
Will just about any decent router work with QF or are there any that work particularly well?
Quantum fiber is the worst company that I had work with.
I have internet outage for the last two weeks. During last appointment, I have been told that my ntd is damaged and the technician took away the CASA NTD device. Today, I learnt they dont have any replacement NTD and they cannot do anything.
What am I supposed to ? They said somehow they cannot install another brand NTD - not sure why .
So I've had two appointments for my install (couldn't be completed in first go) and both times I have gotten unsolicited calls from AT&T salesmen trying to sell me wireless service. Is this new ever since the AT&T acquisition? It's quite annoying how someone just shows up and is very pushy about selling wireless service when I am just getting fiber installed. I can imagine how some people would get confused. I guess this is just what we should expect with the rollup but it's just extremely frustrating.
So we just.went with QF last week and after many issues and new equipment, we got the net working. However, the app refuses to show any network info and thus making the app unusable. Any known fixes to get the app to recognize the equipment?
When will Quantum Fiber switch from the Lumen backbone to the AT&T backbone? The current network performance is truly terrible.
Anyone know if this is normal or how to fix it? Recently moved into my apartment and paid for a subscription, but not sure how to fix this.
Just moved into an apartment in Denver, I was told quantum was available in my complex. I've never had it before and don't know much about it. If this is where it's hooked up, what time frame can I expect from a technician should I choose that? Days or week(s)?
My streaming box and iPhone 17 pro max all the sudden won’t connect to WiFi. Both say “incorrect password”. Reset WiFi, changed WiFi password, entered correctly on other devices but these 2 devices won’t connect. iPhone says “weak security” assuming this WiFi box I have only has WPA and not WPA3???? Why the hell would they sell such an outdated device in the year 2026??????? Should I go back to Xfinity or does getting a new router and using bridge mode fix this issue?
https://imgur.com/a/BDzLiKV This is the speed while firewalla is hooked up.
These other tests are shown through firewalla app.
The setup is my quantum LAN into firewalla WAN and firewalla LAN into LAN.
Through firewalla I tested the "wifi speed" download, upload and the ping latency.
The speedtest through quantum's app seems to be the full 1 gb speed as well, not sure why I'm getting slower speeds through speedtest.net does anyone know why it's so slow?
I have been trying for days to get my Asus RT-BE82U to work with my QF Q1000K SmartNID in transparent (bridge) mode to no avail. Every combination of suggest settings results in Asus Internet Status being "Your ISP DHCP does not function properly." And QF support says it's an Asus support problem while Asus says it's an QF problem. I assume, after reading the Quantum Fiber post that this will not work with the latest Q1000K software update. Is it really necessary to flash the Q1000K back to previouse firmware to get it to work? Problem is can't find a download of the previous version. Any help/suggestions would be greatly appreciated.
yea- no internet available, then etwork isn’t even showing up. tech support can only offer restart or hard reset modem. oh well we’ll send a tech in 4 days. wtf
