Do not go to 24 Hour Fitness at Chino Hills Pwky unless you want to face discrimination.
Do not go to this gym. Aside from the fact that the gym material is not santized and half the time broken, one of the managers (Joseph) gives you a hard time with membership and cancellation. We forgot to cancel and was charged, so we went in to get it sorted. We were very understanding of the situation and didn't mind if the cancellation didn't work out and the 1 year payment wasn't refundable. However, when we were told to wait for a manager by a kind worker, Joseph comes in (as a manager), doesn't introduce himself and straight up asks the worker (not us) on what their issue was. When told the context he said word for word "it's not my fault he was lazy and couldn't cancel in time. Just tell them that there is nothing we can do because you guys were being lazy and ignorant". When asked if that was an appropriate response by one of the workers, he said "it's the truth". I don't personally mind the negative comments to us, however, when the workers are wasting our time by giving us false hope and telling us to wait for a manager (when the manager is clearing talking crap about us in front of us) it becomes an issue because you are wasting not only my time, but your time as a worker. All the other workers were pretty chill about this situation and one even apologized for the manager's behalf. If you are a manager, you should take accountability and NEVER have another worker apologize for your behalf. I am truely disappointed of this situation. DO BETTER!
**Edit** All of the 1 Star reviews are about Joseph or the sanitation of the Gym, please do what you can to get this dude either fired or raise some attention.