u/SupremYogurt

Hey everyone,

Hoping someone here has dealt with this because my buddy and I are at our absolute wits' end. He recently bought a pre-owned 2019 Hyundai Kona 1.6T Ultimate here in Canada. Since it’s the Ultimate trim, it absolutely should have remote start capability, but we literally cannot access it at all.

Here is the situation:

1. The dealership only gave him one single remote key fob. To make things worse, since it's a 2019, there is no dedicated physical hold-to-start button on it. We’ve tried the classic lock-button tricks we read online (pressing Lock, then holding down Lock again, etc.) but the parking lights just flash once and absolutely nothing happens. We've realized that on the 2019s, you are apparently 100% reliant on the app for remote start.
2. We downloaded the Bluelink app to set up the cellular remote start. The app is a complete disaster. It refuses to let him execute any commands or finish setting up. It just flashes a generic message saying: "An unexpected error occurred and it can't be fixed at this time." It gives zero other details, no error codes, nothing.

We are stuck. We live in Canada, so having a working remote start before winter hits, is pretty much non-negotiable for him.

• Has anyone with a 2019 managed to bypass this specific "unexpected error" message? Is it an issue with Hyundai Canada transferring the VIN's ownership to his account?
• If the Bluelink network module in the car is frozen, is there a way to hard-reset the cellular modem from the cabin?
• Should he go back and fight the dealer for a second key, or just give up on Bluelink entirely and look into a third-party kit ?