u/Suspicious-Fact9666

Did HubSpot start to ACH my account directly when didn’t give them the info or permission to do so…

I was speechless after this email from HubSpot but now I need to get it out….

I did my first import on my own three weeks back and checked marketing contacts on 24,000 merchants that were to be uploaded. At no point did it tell me that they would he prorating the monthly rate, which was over $1100. It is deceiving as fuck, period. And within 24 hours I reached out to let them know that this was an accident and that I will not need marketing contacts. I am not techy and when they told me I had to get rid of them my selves, I became way to overwhelmed and frustrated I stepped away from it, thinking it’s on record and I don’t need to worry about HubSpot not refunding me….

This was a trial run basically for me so my business systems were fine without it so time went by and I emailed them throughout, like 15 times. Literally. I didn’t have time to look into having to uncheck these contacts, and frankly I think it’s bullshit for a company to deceptively charge you a decent amount like this only to tell you that you can’t get a refund unless you do this or that. They claim to not be able to do this themselves, I’m calling bullshit, across the board.

15 times I tell them to not charge my card again, I finally deleted the contacts or made them non marketing, but for some reason it “doesn’t reflect” to the billing department. They charged me the $1000 yesterday and they are now saying I can get all of my money back but only after I pay them $275….

They ignored me for 3 full weeks and when they responded with a solution it is “to pay for my refund”…..

This is a sick joke, right?…