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u/Suspicious-Gate-3548

r/Wealthsimple r/koofrnet
▲ 16 r/koofrnet

Koofr refusing to change my account email

I purchased a lifetime account with my Gmail. Now, I'm moving away from Gmail and moving all my accounts to different emails.

I contacted Koofr at support@koofr.net to update my email and they say they can't do it for lifetime accounts. I know they can do it as they did it for others - https://www.reddit.com/r/koofrnet/comments/1hg5cti/lifetime_accounts_cannot_change_email_any_way/

I pointed this out to them and they're ignoring me. This is ridiculous. What if I loose access to my email? Do I loose all my files then? This was not in the details when I purchased it on Stàcksocial.

u/koofr please help me change the address or give me a refund.

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u/Suspicious-Gate-3548 — 9 days ago
▲ 23 r/Wealthsimple

Wealthsimple won't allow adding external accounts without Persona verification

A few months ago I read about some people getting hit with Persona ID verification but then it stopped after people were angry or so I thought.

Recently, I wanted to change my account email so I contacted support. They wanted me to verify my ID with Persona for that. I refused and asked them to provide alternate way of verification. After some back and forth, they shared a link where I uploaded my ID and selfie and was able to change my email. Fine. Whatever.

A few days ago, I wanted to add an external account. I'm not giving my banking credentials to a third party (Flinks) for linking so I tried manual linking. They asked me to submit my bank documents to Persona. I was able to previously link an external account without this BS (I think I just shared a void cheque) so I contacted support and asked why I can't do it again. They said it worked in the past but now I can't do it without Persona.

Why the fuck do I need to send my bank documents to an American surveillance company to link an external account? Why can't they do it like other banks? I just linked an external account to Tangerine without this shit.

I'll be considering moving my money out of Wealthsimple.

Edit: lmao I see Wealthsimple shills in the comments bending over and saying it's fine instead of opposing it. If you don't care about your privacy doesn't mean nobody does.

u/Suspicious-Gate-3548 — 1 month ago