r/Wealthsimple

I’ve been a Wealthsimple customer for over 5 years, and I’m extremely disappointed with how my account has been handled. My accounts were restricted simply because I sent myself a $20 Interac e-Transfer while I was connected to a VPN at a café. I understand that security checks are important, but I’ve already verified my identity over the phone, confirmed that I authorized the transaction, called support four times, and sent multiple emails. Despite all that, my accounts are still restricted, and I keep being told they’re “working on it.” I moved all of my personal and business banking to Wealthsimple because I genuinely believed they offered a better experience than traditional banks, but today I’m questioning that decision. In the past, when I had security issues with other banks while traveling, they were able to verify me and restore access within minutes. With Wealthsimple, it’s now been more than 24 hours. To make matters worse, they’ve also paused all of my pre-authorized payments, which could cause me to miss important bills through no fault of my own. I understand the need to protect customers from fraud, but once a customer has verified their identity and confirmed the transaction, there should be a much faster way to restore access. Has anyone else experienced something similar with Wealthsimple? How long did it take to get your account fully reactivated?

Also just want to add - Yes, I’m a Premium client, and I’m still being treated like this. Unfortunately, premium status doesn’t seem to make any difference.

I purchased a flight ticket for Oct. The airline recently informed me that the flight time has been moved back 3h50m, which is too late for me (the flight itself is only 1hr). Has anyone been in this situation? Does the Visa card's travel or flight delay insurance apply in this case? Will I get reimbursed if I buy another flight earlier? Can I do a chargeback against the transaction?

Does the app have this feature right now? If it does how can I access it to trade on someone else’s behalf

I currently use Monarch, and while it does the job it will show pending txns and you need to reconnect your wealthimsple account every time you want new transactions to show up.

Has anyone found a better solution?

I stuck with WS as they brought Crypto, even if I hate that stuff. I stuck with WS even after learning some higher ups were calling for DOGE in Canada. I stuck around even after the enshittification of their bank service, giving us 0 cash back.

Kalshi gambling in Canada is where I draw the line. The fact that our government even allowed it here in the first place is egregious. I stuck around for a long time, but time to take my investments and banking elsewhere.

Hello,

I’m travelling around Europe this summer and I’ll be using the Wealthsimple prepaid Mastercard. I was wondering if I withdraw euros from an ATM, does Wealthsimple cover the currency exchange fees, or do I still pay a conversion fee? Even at an airport, do I get some sort of better rate with this card? I know some cards use the Mastercard exchange rate with no FX markup, but I’m not sure if that also applies to cash withdrawals.

If anyone has experience using it in Europe, I’d appreciate any insight!

After selecting the account to redeem it to, it hangs until a screen saying "Its taking a big longer to process your request"

Already tried closing and reopening the app, re-logging in, still the same.

Anyone else cannot redeem cashback right now?

I was able to pay the CC right before trying to redeem cashback though.

Hey gang, feels kinda odd to me that I can't see pending orders or stops on the charts? Is this just not an option with Wealthsimple charts? Do you guys really go back and forth cross checking the pending orders list to move your stops?

I got my Wealthsimple card in early May 2026 and have also set up my payroll to be deposited into my main Wealthsimple chequing account.

From what I understand, the monthly $20 fee is waived as long as you receive $4,000+ in qualifying direct deposits every 30 days.

My monthly salary is around $6,000, and I wasn't charged in May or June. However, I just noticed that I was charged the $20 fee yesterday.

As far as I can tell, I did receive my salary deposit in June, so I'm confused about why the fee was applied.

Has anyone experienced something similar? Am I missing a requirement, or should I contact Wealthsimple Support? If so, what's the best way to reach them?

Thanks in advance!

Has anyone been able to get a custom date-range account statement from Wealthsimple for visa application purposes?

Support initially sent me an activity export (same as in the app), which doesn’t include a running balance. I then requested a statement with a running balance, and was told the Trade team could help, but they later confirmed they can’t provide this for a chequing account.

How is a visa officer expected to assess financial standing without a statement showing a running balance? Has anyone found a workaround or had success getting an acceptable document?

Has anyone cancelled a transfer that has already left Wealth Simple to TD Easy Trade without issues?

If there are issues, what were they?

So I was looking into Privacy.com the other day, it’s a US service that lets you create unlimited virtual card numbers tied to your real card. Set a spending limit, use it once, delete it. Super useful for sketchy websites, free trials you forget to cancel, that kind of thing.

Robinhood has something similar built into their Gold Card now too.

Meanwhile in Canada… nothing. Nobody has built this.

Wealthsimple already has a Visa card and they’re clearly trying to be more than just an investing app. This feels like an obvious next step for them.

I already suggested it through their in-app chat and they said they’d pass it to the product team, but figured I’d post here to see if anyone else actually wants this or if it’s just me???🫪🫪🫪

(Also, got selected recently for the new Wealthsimple Visa cashback beta. Really appreciate being considered even though I couldn’t join due to income requirements as a student. Shows Wealthsimple is heading in the right direction though 🙌)

Hey everyone, looking for some advice on a dispute I'm having with Wealthsimple.

Last November I participated in their Q4 Apple Deposit Campaign — deposited $100k+ and qualified for a MacBook Air. The promotion has a 730-day hold period, but includes an exemption for FHSA and RRSP withdrawals made for the purpose of purchasing a home.

Before doing anything, I contacted their support chat specifically to ask how the exemption would work, since withdrawals from registered accounts on their platform are routed through your WS chequing account first before going to an external bank. I wanted to make sure I wouldn't accidentally breach the hold period.

Their support chat told me clearly: as long as I selected 'home purchase' as the withdrawal reason and completed the CRA questionnaire, Wealthsimple would recognize it as a qualifying withdrawal and it would not count against the promotion. I have this conversation archived.

I followed those instructions exactly. I withdrew $30k from my FHSA and $33k from my RRSP on June 8th, selecting home purchase as the reason. Those funds sat in my WS chequing account, and on June 20th I sent $120k to my external bank to fund my home purchase.

Wealthsimple is now saying the June 20th withdrawal doesn't qualify for the exemption because it came from my chequing account rather than directly from my registered accounts. This requirement appears nowhere in their terms and conditions. And more importantly — it's literally the only way to withdraw on their platform.

My allowed withdrawal buffer was ~$85-87k at the time. If the $60k in FHSA/RRSP funds is correctly treated as exempt, my non-exempt withdrawal is only ~$58k, — well within my limit.

When I disputed this, they demanded I redeposit $49k by July 4th or be charged the full retail value of the MacBook. While my complaint was still open and unresolved. Then on July 3rd they sent me a code of conduct warning saying my multiple support tickets constituted abusive behaviour and threatening to terminate my account.

I've already filed a complaint with OBSI. But has anyone dealt with something similar with Wealthsimple? Any advice on next steps would be appreciated.

TL;DR: Wealthsimple's own support told me my FHSA/RRSP home purchase withdrawals would be exempt from their promo hold period. I followed their instructions. They're now charging me anyway, and issued a code of conduct warning when I disputed it.

As title says why wealthsimple branded gold coins? i heard maple leaf gold coins could yield better price in gold dealers …

EDIT FOR UPDATE: Within two hours of this post going live, the dispute has been appealed successfully in my favour and the charge on the card has been reversed.

Long story short. Feb 2026 I attempted to make a $65CAD purchase on what I thought was a legitimate website (what I thought was the Yoto Player website, for any parents here haha). Instead, 10K Saudi Arabian riyals (about $3600 CAD) was charged to my WS Visa. I immediately locked the card and reached out to support who issued new card and sent me the dispute form which I filled out in detail. I was promised a temporary placeholder money to cover the fraudulent charge but it never came, and I ended up paying the full amount to avoid interest. By April I still hadn't heard anything, so I reached out again. Finally, the amount was credited to my card with promises to investigate. Today, July 3, I just received an email that the dispute was not resolved in my favour, that the charge was "valid and processed correctly." You're telling me 10K charge from the middle east is valid when I was sitting at home in snowy Ontario?? Even better, the charge has now returned to my card, so my balance jumped by almost $4KCAD overnight.

Of course I immediately reached out again to appeal but I guess I just wanted to share this to... I don't know. Warn people? Get commiseration? I've had several instances of my Scotiabank Visa being compromised or having a fradulent charge and I have never had to deal with a process like this. I've been a WS client for years, since I had less than $10K to my name, am now Premium member, and have trusted and recommended them the entire time. But this is leaving a bad taste in my mouth.

Thoughts? Recommendations? Thanks for reading.

Deposited a large, fully legitimate check (family gift) into Wealthsimple to invest. Instead of just holding the check — which I expected — they restricted my ENTIRE account. Couldn't even send an e-transfer from money I already had. Made me late on something urgent for someone else.

Support process: chat agent takes notes → told to call → repeat everything → 15 min hold → transferred to an "account management specialist" → who takes MORE notes, asks the same questions a third time, and forwards it to "the specialist" — a person no customer is apparently ever allowed to speak to. Three layers of support, zero people with authority to actually resolve anything. No case number, no timeline, no document list. Just "under review."

I get that compliance checks on big deposits are required by law. But freezing unrelated funds behind a wall of note-takers treats customers like suspects. Lesson learned the hard way: never keep everything in one institution. One automated flag and your whole financial life is one click from frozen.

Has anyone here registered for the 1% match promotion multiple times and received bonus payments for each registration window?!

I registered for the promotion last month and once my account transfers settled and that window ended, I registered for it again. But my tracker for the last window suddenly says I don’t qualify for the bonus anymore. Before that, it was showing the correct bonus amount I qualified for based on the CAD value of the net transfers I made.

Has anyone experienced similar issues with the 1% match bonus payments?!

Beware! The upcoming transaction merger of BN and BWS is a taxable event.

Unless… Wealthsimple submits a letter of transmittal for its clients, so you can get a joint tax election.

After days arguing with their support, for absolutely no reason at all, Wealthsimple is refusing to submit the letter of transmittal. Essentially, they are holding our shares hostage, forcing shareholders into a taxable event.

I would do an ATON out, but I hear WS is incredibly slow with ATON. Is that correct? Deadline to do this is July 13th. So we are stuck.