The customer called my personal cell phone and left a nasty voicemail because we weren't open 2 minutes before we open.
This is an old story.
It was beginning of covid. We were new to the whole WFH situation and everything was put together kind of sloppy. For the first few months, calls to the office would get forwarded to employees cell phones and we would take the calls from our houses.
It's my day off. I'm doing my morning business, scrolling reddit while I take a dump. I see a work call come in. I ignore it because I'm not scheduled that day. I text my boss and notify her to fix it, which she does right away.
I see the caller left a voicemail. So, I listen. It's been a long time, and I cant remember it verbatim. But I recall a southern american accent, and a lot of anger.
"I called your piece of shit company at 8:58 thinking you'd be open but you lazy pieces of shit can't even answer the phone!"
He complained about his actual issue eventually. It was not a product we sell. It was a similar product to something we sell, but they meant to call one of our competitors.
I could have and should have left it alone. But I called the guy back. From my personal cell, just to explain to him that he called the wrong number. I needed him to know he was wrong. I had to be the one to tell him.
I also did him the favor of looking up the number he really needed. He apologized and said thanks.
It's been like 5 years and I still think about that poop session.