Incorrect website and customer service refuses to acknowledge the error
I hate that I'm having to share this because I love the product but I had the most unhelpful interaction with customer service. I picked up the Mini Cross Body bag on sale. The site indicated it was NOT on final sale on the product page. (here's the site - https://www.awaytravel.com/products/mini-crossbody-arctic-blue). This is in contrast to the other two colors that clear say they are final sale (https://www.awaytravel.com/products/mini-crossbody-glazed-opal-blue) .
It ended up being too small so I went to return it and customer service keeps insisting it's final sale even though 1) the error is on THEIR site and 2) it's not personalized. The rep kept sending me a shot of a notice at checkout I did not receive.
This is incredibly disappointing. Do not trust the brand to be willing to acknowledge it's actual mistakes.