We might have to take legal action against Bridle Creek Apartments.
I'm going to try to give the exact dates of when everything went down the best I can, so bear with me.
My partner and I got our apartment keys to Bridle Creek Apartments on July 24th, 2026. Before I dive into what happened, I want to mention that we talked to a friend of a friend who lives here and absolutely loves it—they claimed maintenance was amazing and the only downfall was old appliances, which we were aware of and okay with. Now back to where it gets messy.
When we got our keys, the office told us they misplaced our mailbox key and would give it to us the following Monday since it was Friday and the office is closed on weekends. The leasing staff walked us to our unit, but as soon as we walked inside, she immediately left before we could say anything.
Move-In Day Reality: July 24th
Immediately, I started noticing issues that are completely unacceptable for a new tenant. I noticed roaches EVERYWHERE—babies and adults. Roach droppings were on literally everything: the outlets, walls, counters, and drawers. The dishwasher was completely unanchored and threatened to fall out every time you opened it. When you actually look inside, there's gnat larvae, dead roaches, food residue, and other unidentifiable gross stuff.
To top it off, the apartment was given to us uncleaned. Dirty clothes were left in the laundry room, and there was grease splashed on the cabinets and countertops. The only things actually cleaned were the fridge and the inside of the stove. We immediately messaged our landlord, and they told us pest control would come Monday—the same day we were supposed to get our mailbox keys. We stayed somewhere else in the meantime.
Broken Promises: July 27th – July 31st
Monday, July 27th, rolls around. We went to the office to get our mailbox keys, but they let us know they lost them somewhere and had to remake them. It was frustrating, but it was only our first week so we brushed it off. We asked if pest control had come by, and they said no, stating they had issues with their previous company and hired a new one to come the following Monday.
At this point, I was getting mad. I wanted to leave a complaint letter right then, but my partner and family said it was too much too soon and to give them a grace period.
We came back on July 31st to get more picture and video evidence. I decided to go back to the office to see if they had our keys, make sure we were on the list for pest control, ask for someone to re-clean, and request a dishwasher replacement.
When we walked in, they stated we weren't on the pest control list at all, pushing it out to August 3rd. They also stilldidn't have our mailbox key, so they took our actual apartment key to make a copy (I guess so they could replace the mailbox locks, but I don't know).
The Re-Cleaning Disaster
They did schedule us for a re-cleaning that same day, but the cleaner never showed up. We told the office, and they said she could come right that second. They told us to wait at our door to unlock it for her and said she would return our apartment key back to them when finished. We were leaving that night for a weekend trip, but they promised it would only take a few minutes.
We waited an entire hour and she never showed up. Mind you, we needed to leave.
By this time, the office was officially closed, but we gave it a shot and went back in hopes someone was still there. We drove by and saw office staff in their cars getting ready to leave, so we rushed over. Immediately, they started laughing and said, "Oh, she can't come till Monday. I'll take your key for now." So we gave her one of our apartment keys and left.
Trip #1 and Returning to Dead Roaches: August 4th
My boyfriend came back to the unit on August 4th. At this point, pest control should have come and the cleaner should have come. The place was kinda cleaner, but not great. He didn't see live roaches, but there were tons of dead ones laying everywhere—a clear signal they were still around. We ended up setting out our own roach bait and putting roach-killing powder in the carpet. My partner didn't have time to stop by the office as he had to be somewhere, and that same day we left for an out-of-town trip and wouldn't be back until August 17th.
Returning on August 17th: Nothing Has Changed
We came back on August 17th and, guess what... the roaches are still here. The dishwasher is still in the exact same condition. To make matters worse, bug infestations cause me to have severe allergic reactions—specifically to large infestations and shedding skin.
Showdown at the Office: August 18th
On the morning of August 18th, I finally wrote a formal complaint letter citing Kentucky tenant laws and marched my happy self down to the office.
When we walked in, another tenant was already complaining about being charged for a water leak in his building that management refuses to fix or investigate. As he was complaining, a woman walked in extremely angry, yelling at them that she’s had a leak and black mold in her apartment since March 2026 that they’ve yet to fix. The desk worker told her to email pictures, and the tenant screamed back that she’s been sending pictures since March!
I looked over at my boyfriend wide-eyed. In that moment, we knew we chose the wrong place to live. The tenant told us "Do not live here!" and we sadly had to tell her we already do and were there for unresolved issues of our own.
Eventually, someone came up to us. We told her we needed our mailbox keys, and she disappeared into the back for 10 to 20 minutes. She came back, and when we brought up the roaches and asked if pest control provided proof of a visit, she casually informed us that they have not been here at all, but promised they would be here "next week."
When I tried to respond, she cut us off, snatched the mailbox keys back out of our hands, said she gave us the wrong ones, and disappeared into the back for another 10 to 20 minutes.
She finally came back with new keys and handed them to my partner. I told her word-for-word: "No offense, but you told us two weeks ago they were coming by and they didn't." She then claimed they are for sure coming Thursday, August 27th.
I let her know how crazy this is given my medical allergies, that we haven't brought food in or truly lived here due to the infestation, and that the unit is not legally habitable. I also brought up the unanchored dishwasher, demanding it be completely removed or replaced. My partner added that our A/C is completely not working in the main bedroom and struggling in the rest of the unit.
I handed her my formal complaint letter, and she claimed maintenance would come by "sometime" to fix those issues.
The Final Straw
We walked right over to the mailboxes to test the new keys... and THEY WEREN'T OUR KEYS AGAIN!
At this point, I feel like we need to get a lawyer and just leave rather than waste time fighting to stay somewhere that clearly does not care about its residents. We are still missing mailbox keys, still living with roaches, and have barely any A/C. We pay close to $1,500/month to live here, and I've seen far better for cheaper.
Has anyone else had issues with Bridle Creek Apartments recently or in the past? How much further should we take this? Withholding mail is illegal, and under Kentucky tenant law, a roach infestation violates habitability standards. Please share your stories! PHOTOS WILL BE LEFT IN COMMENTS!!!