MatePad Pro 13.2 – Unable to update from HarmonyOS 4.3 to HarmonyOS 6 because of Backup app
Hi everyone,
I have a Huawei MatePad Pro 13.2 currently running HarmonyOS 4.3.0.196, and I'm trying to upgrade to HarmonyOS 6.
The HarmonyOS 6 update is available on my tablet and I can start the upgrade process, but when I reach the backup step, I get this message:
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The problem is that when I tap UPDATE, there is no update available for the Backup app, so I'm basically stuck in a loop and can't continue with the HarmonyOS 6 installation.
I've attached a screenshot showing exactly what happens.
Has anyone with a MatePad Pro 13.2 on HarmonyOS 4.3 encountered this issue? If so, how did you update the Backup app or get past this screen?
Any help would be appreciated.
PS: I'm from Canada and bought the Huawei through the official Huawei store on AliExpress