Logitech support is terrible. Do not buy from them.
I don’t usually post this stuff, but this one actually pissed me off. Consider this a warning.
I’m in Switzerland. Logitech is a so-called Swiss company. Still couldn’t cancel an order here because it had “already been shipped.”
I’ve bought Logitech for years. Ordered a G512X 98, then tried to cancel less than an hour later after realising the build quality was trash. Support is clearly some AI chatbot. Couldn’t even get my name right. They told me the cancellation was submitted, then took 24–48 hours to reply. They never said it couldn’t be cancelled. I had to find that out myself.
Now the order is already processing/shipped, so I have to do a return and wait weeks for my money. Then they offered me 25% off to “make it up.”
No. I’m not buying from them again, so a discount is useless.
Galaxus in Switzerland has better warranty and cancellation on Logitech products than Logitech itself. That’s how bad it is.
Really, don’t buy from Logitech directly. If something goes wrong, they will not help you. Loyal customer for years. Never again.