Unable to see Unmanaged Personal Account to get it to join the Workspace
I'm trying to help a client who has created a sticky situation within Google.
They had user@theirdomain.com with a personal account for all the Google Suite items, but no email. The email for this email address was hosted elsewhere.
They then decided they wanted to migrate to Google and created a Workspace account under admin@theirdomain.com
When this was created, their personal account connected to Google Suite items was updated to user%theirdomian.com@gtempaccount.com due to the domain conflict. That's understandable to me.
All their emails from the prior email host were imported into the new admin@theirdomain.com, MX records were updated to Google, and an alias was created under the admin@ email for user@ so they'd keep receiving their emails. I believe this is what caused the issue I'm struggling to fix.
When logging into the user@theirdomain.com Google account, it is getting the notification that the address is no longer available because an organization has reserved the user@theirdomain.com address.
I was hoping the user@theirdomain.com email would show up in the Google Admin for the workspace under unmanaged personal accounts (as clearly it's in conflict), but it doesn't show there at all. My guess is because they have the "user@" part as an alias to the admin@theirdomain.com
So...how do I get the user@theirdomain.com migrated into the workspace with all the docs, sheets, files shared, etc., from Google Suite, but now including the email, as that's always been their main email address.
Ultimately, what they would like is to have
- user@theirdomain.com have all of the Google Suite (docs, sheets, shared files, etc.) become part of the workspace account (and eventually the super admin of that account)
- All emails migrated from the admin@theirdomain.com re-migrated into the user@theirdomain.com as that's technically where they were sent to/from originally
- Get rid of the admin@ account as it would no longer be the super admin and all be under the user@ email.
I really hope this makes sense. I've gone around and around, and I'm just not seeing a way to do this.