r/googleworkspace

Just so frustrating that I forgot to cancel my renewal 3 days ago, and now I’m stuck with a year long contract. There is NO support no way to speak to anyone about billing… all support is automated. I know it’s my fault for forgetting in time but also 3 days is a reasonable time for grace period to ask to cancel the subscription. I’m just so frustrated that I’ve spent already over $240 last year on the contract and google workspace has NO human support whatsoever. That is egregious.

UPDATE:
I chatted with the workspace support chat bot. It gave me the usual shpiel saying if I cancel now, I’ll need to pay the closeout charges. I literally wrote « I wish there was a grace period ». To which it replied, actually YES I am within a 14 day grace period! And that it can transfer me to a human support representative. I said yes please! And then a human support agent came on and sorted it out no problem. He switched my account to a flexible plan so I can close my account without any closeout charges.
So if anyone has the same issue, you need to ASK the support bot about the grace period!

One of my users has shared a Google Doc with several people in our company, giving them editor access. For most, the sharing worked as it should, but for one person it did not. When she clicks on the "open" link in the notification email, she is asked to sign in as the owner. And, of course, she can't do that. Screenshot attached in comment.

Context: The affected user is the admin aide of the document owner. She has delegated access to the owner's email (but cannot sign in to Google using the owner's credentials), reciprocal photos sharing, and access to a top-level folder in the owner's Google Drive in which the owner puts most, but not all, of her documents (sometimes within subfolders).

I have no idea why the admin aide cannot open the doc when it is shared with her in regular fashion. She is able to open docs without issue when they are shared with her by others, but she really needs to be able to open docs shared by her supervisor.

Any ideas will be greatly appreciated. (I am one of the Workspace admins for the company, if that helps with suggestions.)

Hello, it's my first time in google workspace with 4 license users. After setting everything up to verify the MX, SPF, and DKIM in our domain host "CloudFare" why does the incoming external email always lead to spam inbox? Did I miss another step for this? or is it really normal?

Thank you!

Edit: My apologies for the oversight. I initially did not realize that the issue was limited to the group collaboration email and did not affect the four individual Google Workspace license users.

Upon reviewing the group conversation, I confirmed that emails from external accounts are approved but are still being automatically classified as spam in the inboxes of the members of that particular group.

Hi, I will keep this short.

Has anyone seen an uptick in Google Workspace tenant's battling each other relentlessly? There seems to be a growing campaign of email accounts in legitimate tenants being overtaken by an automated Google Worm campaign leveraging AiTM techniques.

I work for a large enough enterprise that had this happen in the past couple weeks. With the way the campaign propagates, I cannot believe that we are the only tenant to face this uphill battle.

Note, our biggest wins were the following steps:
Absolutely positively engage with Google Workspace support ASAP

1.) reduce session time length; almost close to as short as possible to break the automated method used to compromise accounts

2.) 2SV enforcement with "trust this device" turned off

If anyone finds this thread and is in the middle of this "crisis," from one sysadmin to another this is what helped break the worm and free our environment from complete collapse and ruin.

--> revoke all oAuth
--> sign out all sessions
--> absolutely reset all accounts passwords sooner than later
--> re-check all Google Workspace frequently for flare-ups

Other helpful steps:
Assume any incident response teams your org engages with will be too slow to react to it, at least I faced that firsthand. YMMV

Line up Claude with the Fable 5.1 model + ensure you request to have Claude turn off the cyber guard-rails.
GAM is your best friend, and make sure you pull reporting from your tenant before actioning any and all remediation steps.

If you're able to break free from the grasp of the worm, review all your Google Logs and come up with strategies on how-to keep your tenant worm free.

Don't be fooled into thinking this is an easy campaign to escape from, ESPECIALLY IF YOUR SECOPS TEAM MOVES SLOWLY.

UPDATE: I went through payments.google.com and I see an active subscription there. Along with my debit, I tried closing the payments profile, but I cannot since i have an "active" subscription. Now, the official Google guide keeps pointing to admin.google.com to cancel subscription. But I csnnot go through when selecting my acount. I think because I already canceled last month. I even saw a commitment cancelation fee on the transactions page but yet the subscription remains active..

Alright it all started three months ago when my brother used my debit to get a free trial. He forgot to cancel and for two months I kept getting charged 10 usd. By last month I had enough and went through thoroughly how to cancel it. Then after canceling I got charged immediately by 50 usd...

Now I thought it was all over by then, but just right now I got fucking charged again for 23 usd. Wth is going on here? How do I cancel this completely?

I can't even go to admin.google.com to verify since the account was deleted or canceled last month.

Also last month I received this email ssying Google Workspace Business Starter has been canceled.. Why am I still getting charged a month after?

I'm trying to help a client who has created a sticky situation within Google.

They had user@theirdomain.com with a personal account for all the Google Suite items, but no email. The email for this email address was hosted elsewhere.

They then decided they wanted to migrate to Google and created a Workspace account under admin@theirdomain.com

When this was created, their personal account connected to Google Suite items was updated to user%theirdomian.com@gtempaccount.com due to the domain conflict. That's understandable to me.

All their emails from the prior email host were imported into the new admin@theirdomain.com, MX records were updated to Google, and an alias was created under the admin@ email for user@ so they'd keep receiving their emails. I believe this is what caused the issue I'm struggling to fix.

When logging into the user@theirdomain.com Google account, it is getting the notification that the address is no longer available because an organization has reserved the user@theirdomain.com address.

I was hoping the user@theirdomain.com email would show up in the Google Admin for the workspace under unmanaged personal accounts (as clearly it's in conflict), but it doesn't show there at all. My guess is because they have the "user@" part as an alias to the admin@theirdomain.com

So...how do I get the user@theirdomain.com migrated into the workspace with all the docs, sheets, files shared, etc., from Google Suite, but now including the email, as that's always been their main email address.

Ultimately, what they would like is to have

1. user@theirdomain.com have all of the Google Suite (docs, sheets, shared files, etc.) become part of the workspace account (and eventually the super admin of that account)
2. All emails migrated from the admin@theirdomain.com re-migrated into the user@theirdomain.com as that's technically where they were sent to/from originally
3. Get rid of the admin@ account as it would no longer be the super admin and all be under the user@ email.

I really hope this makes sense. I've gone around and around, and I'm just not seeing a way to do this.

I am not able to Login to Google Admin Console. In the 'Choose an account' page it just keeps refreshing when I click on my account and nothing happens.

I have been going in circles for hours and I want to check I'm not

losing my mind.

Background - because I think this is where it went wrong. I bought a

domain through GoDaddy a while back but didn't have proper email set

up for it — I wasn't sure how any of this worked, so I just made a

normal Gmail account, info.companyname@gmail.com, and used that for

everything. Company registration, invoices, the lot.

Then I decided to do it properly and get real email on my domain. So

today, (1 Oct 2026) I signed up for Workspace Business Base (the India-only

plan), using that existing Gmail as the sign-up identity. Started the

14-day trial, card details n all.

Then I went through Domain setup. Entered my domain, got

all the way to the last step — and it threw: "One or more

organisations under 'companyname.com' don't have any active subscriptions.

Please add the subscriptions and try again." With an "Add

subscriptions" button that dumped me into the admin console.

Note that I already had an active subscription at that point. The

trial was live, card on file. The error was wrong when it fired.

In the admin console: no users, no domain setup steps, no way back

into the flow I'd just been kicked out of. After a while of hunting I

got frustrated and activated the paid subscription outright, on the

theory that maybe the trial status was the problem.

It wasn't. Subscription shows Active, 1 licence assigned, paid service

started. Money is moving. Google is quite comfortable taking it.

Nothing else changed. I trial all methods but it just doesn't work. Tried loggin in via incognito mode too.. Also, becuase of this I dont have a superadmin account which the chatbot asked me to login via.

What's in my admin console: Home, Apps, Reporting, Billing, Account,

Rules.

What isn't: Directory. Domains. Any user at my own domain.

- Searching "users" returns Users 0, Groups 0, Settings 0.

- /ac/domains/manage → "You don't have access — you need additional

admin privileges." On my own account. That I pay for.

- No admin account at my domain was ever created. I was never

prompted to create one or set a password for one. There is no super

admin for me to sign in as, which I only worked out after being told

repeatedly to sign in as one.

- No setup prompt, no continue-setup card, nothing.

- The Workspace setup tool, which the docs point at as the place you

get your verification code, lands on the same page with no domain

access.

So I go to support. And here's where it stops being a bug and starts

being genuinely insulting.

The AI assistant tells me: "Based on your account information, you do

not have any support eligible subscriptions at this time. Without an

eligible subscription, we are unable to provide access to Google

Workspace support." Then it offers to sell me an upgrade.

I have a screenshot of my billing page showing the subscription Active

with a licence assigned, and a screenshot of Google's own support bot

telling me that subscription doesn't exist, taken minutes apart. Two

Google systems, flatly contradicting each other, and the one that's

wrong is the one standing between me and a human being.

There is no way past it. No email address. No phone number. No

escalation. The bot is the wall. I cannot talk to a person, because

talking to a person requires an eligible subscription, and their

system can't see the subscription I'm being billed for. When I told the bot that I do have an active subscription the bot told me that I don't have a verified domain and thats why I can't talk to a human !! Good lord !

What I eventually pieced together from the AI's canned replies: my

domain is unverified, and Workspace hides Directory, Domains and

support access until it's verified.

Read that again. The verification flow lives inside Domains. Domains

is hidden until I verify. I cannot verify the domain because I cannot

reach the page that verifies the domain. And I cannot ask anyone to

help me out of the loop, because being in the loop is what

disqualifies me from support.

And then the kicker: Google's own documentation says an account with

an unverified primary domain is automatically deleted within 21 days

of signup. So there is a countdown on an action I have been

structurally prevented from taking, enforced by a company that will

not let me speak to anybody about it.

All I need is one TXT record. A string. Someone on their side can read

it off a screen in ten seconds, I paste it into my DNS, and this is

over in ten minutes. I cannot get to anyone to ask.

Two questions:

1. Has anyone hit this? My working theory is that the spurious "no

   active subscriptions" error at the final step of Domain setup is

   where it broke — the flow died before it created the admin user at

   my domain, and once you're kicked out to the admin console there's

   no way back in. Possibly made worse by signing up with an existing

   u/gmail.com identity rather than letting the flow create the domain

   admin. Everything I'm seeing follows from there simply being no

   user at the domain. If that's a known failure mode, it's a hell of

   a trap to leave in the signup flow for exactly the people least

   likely to know better.

2. Does anyone here have a contact inside Workspace support, or a

   reseller/partner who can escalate a provisioning case? The normal

   channel is closed to me by a bot that can't see what I'm paying

   for. Genuinely happy to take this to DMs. At this point I'll take

   anything that ends in a human.