u/_creamstick

Hello, it's my first time in google workspace with 4 license users. After setting everything up to verify the MX, SPF, and DKIM in our domain host "CloudFare" why does the incoming external email always lead to spam inbox? Did I miss another step for this? or is it really normal?

Thank you!

Edit: My apologies for the oversight. I initially did not realize that the issue was limited to the group collaboration email and did not affect the four individual Google Workspace license users.

Upon reviewing the group conversation, I confirmed that emails from external accounts are approved but are still being automatically classified as spam in the inboxes of the members of that particular group.