u/SympatheticFairy

Advice needed: can't find replacement

Advice needed: can't find replacement

Hello! Hoping for some advice on next steps:

About a year and a half ago, I bought a Magnifica Start automatic with the lattecrema milk frother (ECAM22080B) . I love it and it was always such a lovely start to my day, an absolutely worthwhile investment for my lifestyle.

A few months ago, the small part connecting the tank to the machine broke and calling the result a "leak" would be reductive. Water everywhere. Link to the image of the part for context:

https://imgur.com/a/8hHv05w

I have tried:

-Contacting customer service (I got ghosted)

-Contacting my local coffee repair shop (also ghosted)

-Looking for the individual part online to replace (none; only one I found is expensive and won't ship to Canada)

-Looking to replace the entire tank (can't find anywhere)

-Using foodsafe glue to put the connection piece back together. I think a small bit got lost and it won't stay together.

I feel like I'm out of options. The machine itself works wonders but this renders it entirely unusable. Should I just give up and get a different machine?

The milk intake tube also ripped in half early on and I had to find an offbrand one and cut it because customer service wasn't able to help then, either. It's also the second Delonghi product I buy that disappoints, so I'm feeling pretty discouraged by the brand overall.

Thanks in advance for your advice!

u/SympatheticFairy — 10 days ago