GSO-GFR Concierge
Hey everyone!
I'm looking for some insight into what it’s like working as a Concierge / Guest Services Officer at Disney's Grand Floridian.
I have prior Disney operational experience (alumni here!), so I’m familiar with the general company culture and day-to-day cast life. However, the resort concierge world, seems like a whole different ballgame, especially at GFR.
If anyone has worked GSO there (or at another Deluxe resort), I’d love to hear your thoughts:
Is the management pressure or expectation for formal "show quality" significantly higher because it's GFR?
Are you mostly handling standard check-ins and tickets, or is it mostly high-stress, complex guest situations?
Also standard things like hours and the guest dynamics?
Would love any honest pros, cons, or tips you have. Thanks in advance!