Frustration with TNF Customer Care
A little rant here from me.
Beginning of June, I bought some sliders due to borrowing a pair and finding them comfortable, they arrived a week later.
No issues at all, so comfortable and would wear them instead of slippers or after I’ve been on a run.
The sliders have only ever been worn inside my home, or to and from the swimming pool I frequent.
Last week I noticed some material hanging off the bottom of the sliders and found the sliders in this condition (please see pics)
I logged a claim into NorthFace customer care last week and had no response for days until I chased it up on live chat.
This morning NorthFace have come back to me and told me the product is not covered under the terms of their Warranty Policy.
Their reason for this is Mechanical damage, which isn't in line with a manufacturing defect and is deemed wear and tear.
I find this completely unreasonable, how the sliders can be like this less than 2 months since I received them and they don’t want to help.
Can anyone advise what I’m best doing here? I’ve been a TNF customer for over 20 years and feel let down by the company.