Eos won't cancel my pt agreement
I signed up for an eos membership, the will power tier and also got roped into signing up for a pt agreement. I told them I was willing to try it out for the month, was charged 60 bucks and left. I received the email of the agreement and saw that it was longer than a month and would be about 4 months which I did not agree to. I signed up August 6th, had a pt appointment on the 8th. I went to it and told them I wanted to cancel and ever since then its been a hassle to cancel. I have sent them cancelation request via the website
https://www.eosfitness.com/personal-training-client-service
One on the 8th, another on the 9th and one today on the 10th. I've also sent 2 emails to memberservices@eosfitness.com
One on the 9th and one on the 10th. I have screenshots of it and also have sent that proof over to then as well. They still have yet to cancel the agreement. Today I went in to talk to the pt manager in person to see if we could get it resolved. He denied my request to cancel. He told me no where does it state that they have a 3 day cancelation policy. So I pulled up the website. They told me since its a 24/7 gym that the website is lying and the weekends do not count and they are still business days since the gym doesn't close. They told me that I should've came to him with any and all complaints about the training but like I just want to cancel. He said I could contact the email and they might cancel but if not he would like to set me up with another coach. I have yet to send a written letter to corporate but will do so if I need to. He told me he conviently never received the cancelation request 8th. Only the one from the 9th. Which would be past the 3 day window to cancel becuase weekends apparently aren't excluded. What are my options at this point? Thank you for your time to respond:)