App update, cashless account lost ?
Hello headbangers !
My Hellfest app has been updated recently (probably this morning) and the icon went from Green to Brown.
Out of curiosity I went to the cashless section of the app to check for a refund of the money left and it now requires me to log back in.
The problem is it does not recognize my email address anymore and ask me to create a new account. I don't really care for the remaining 11euros but it seems to be a major issue if they erase customer accounts without warning.
Did I missed something ? Cashless refund is supposed to be opened until sunday 5th of July.
UPDATE : I was able to successfully login through the website (I did not knew it was even possible) which allowed me to remember I added a "+hellfest" to my email address... Remaining cash donated to the association.