u/TallLeg9512

Hey everyone, looking for some insight on a weird situation with a Global Entry application.
My husband went in, and at the end, the officer handed him a physical letter explicitly asking us to submit/upload court documents regarding a past record.

However, when we check the online portal, his status officially shows as Approved. There is also a letter of approval.

Has anyone else experienced this contradiction? If the online status already says fully approved, do we still need to scramble to upload these court documents, or does the online approval mean it's officially a done deal and the officer just handed out a standard template letter?

Thanks in advance!

EDIT: it was approved