u/Taserfaceomega

So basically, I opened up Upwork yesterday only to see that my top rated + account for more than 5 years has been restricted, meaning withdrawing funds or applying to jobs should be restricted. Here is why this seems baffling to me:

1. Account health page displays 0 violations and says that my account is in good standing.
2. I haven't received any emails (checked spam) regarding the reason of the suspension.
3. Despite being told withdrawing is restricted, I was still able to withdraw funds, but I apparently still can't apply to new jobs.

I submitted an appeal, but I'm worried it'll get thrown out with no explanation given, as I have heard UW is prone to doing that.

To clarify, I took on a job 6 months ago where the client asked me to use their own vpn for security. I asked support about this and was given the greenlight to proceed with the contract. I have used that vpn occasionally for 6 months while working on this contract with no issues, so I'm not sure if my restriction is related to that, but it's the only possible cause for the restriction I could think of, as I have never broken any of UW's TOS. I'm a paranoid person, so I regularly check the TOS before lifting a finger with any new contract or request.

Has anybody here dealt with a similar situation before?