My Reverb account was suspended after a successful sale and my payout is being withheld
I'm hoping someone here has been through something similar.
I completed a sale on Reverb, and the buyer chose Local Pickup. We met in person, the buyer received the item, and confirmed receipt on Reverb. Shortly after that, my account was suspended without any explanation
Now I can't list new items, buy anything on Reverb, or even access pages because I'm redirected to the suspended account page
The biggest issue is that my payout is being withheld even though the buyer has already confirmed they received the item.
To make matters even worse, Reverb refunded the buyer without my knowledge or authorization
The buyer has both the item and the refund, and now they are no longer responding to my messages
I've contacted support, but haven't received a meaningful response yet
Has anyone experienced this? How long did it take to get your account reviewed? Did you eventually receive your payout? Is there any other way to contact Reverb besides the standard support form?
At this point I'm extremely frustrated. The buyer confirmed receiving the item, the transaction was completed, and now I'm left without my payout while the buyer appears to have both the item and the money
Any advice or similar experiences would be greatly appreciated
Also, if Reverb continues to ignore me and withhold my funds, which organizations or authorities can I file a complaint with?
