Passport Visa Infinite + supplementary credit card holder lounge access removed
My wife and I were travelling together and on the 22nd of June the lounge access for her supplementary card was working fine. We travelled back on the 29th of June and all of the sudden and without any notifications the supplementary card no longer has access to lounge. We were lucky that I still had a few visits but if she was travelling on her own she wouldn’t have access anymore. At least give me a notification or an email or something, sucks that this occurred mid trip.
I called the bank and they said “the visa benefits were changed, let me transfer your call to them” I talk to someone and they wanted to transfer me again. They transferred me to a Spanish automated message and I didn’t understand anything and they hung up what kinda service is this?
Anyone had the same experience?