u/TechSombra

So i went to print something and the gears locked, i thought some filament got stuck or something so I've taken the printer head apart and it seems to be the motor that's malfunctioning. I can spin it freely, but as soon as i turn on the machine and use the change filament option, it locks.

I've attached a video of me twisting the motor, turning it on, and then moving it after turning it off again.

Any help on what happened and how to fix would be greatly appreciated, thank you!

(and yes, i know how to put it back together)