Stability is TERRIBLE
Hey all. Had Ebox installed on Tuesday. It’s a 2nd physical line, I have Bell as my primary line.
This Unifi Cloud Gateway Fiber typically runs my Bell 8 gig line. I wanted to test some IPV6 stuff with Ebox as Bell doesn’t have IPV6 for residential customers.
Bell is on a different device now. For context, this graph is for an Ebox connection, logged in with PPPoE and VLAN 40 tagged to it. It works. But, this is the behaviour I’ve seen EVERY NIGHT from 11 PM - 9:30 AM. Until today. Today it’s been even wilder (note the notification at the top from the Unifi app- it keeps disconnecting)
But to give a little more context. This same Unifi Cloud Gateway Fiber runs my Bell connection normally and never ever disconnects. In fact, it holds at 2ms latency. The device works- but the best part:
There’s ONE other device connected to Ebox outside of this UCG Fiber. And it’s an Xbox Series X. And it’s powered off (not even in standby)
It’s not the light level of the fibre cable as I’m constantly getting -13 dbm which is well within spec.
So either Bell is throttling it at the data centre level, or Ebox is just BAD. Also, it’s showing the location as Ottawa currently. It seems to hop between Toronto & Ottawa. I’m north of the GTA.
Can somebody from Ebox tell me what’s happening here? I did a bunch of videos on YouTube about Bell Fibre To The Home and thought this could be a good alternative. Not paid to make those videos, so I’m unbiased.
Anyway, if anybody has an idea that’s not related to my home configuration (it’s completely ruled out that it’s my end) - please give some insight, because this isn’t acceptable at all. Even Rogers Cable isn’t this bad in less than ideal conditions.
Thanks.
Edit: I was on the phone with a level 2 tech about getting a different IPV6 prefix and also mentioned this latency issue. He told me they do maintenance on the weekends and it shouldn’t happen during the week at all. Now whether or not there’s some embellishment there I can’t speak to- but this isn’t acceptable for ANYBODY paying money for what’s supposed to be an “always on” connection - not even mentioning a fibre to the home connection at that.