Calamity didn't necessarily have overpolishing problem, bur rather oversanding
So, let me elaborate using a table analogy. You've made a wooden table. It looks good and it's almost ready. All you need to do is sand out rough edges and apply varnish so the person using this table won't get any splinters. Now, as the sanding is done you can start coating. But wait, what is this? You see that you may not have smoothed the edge enough and you get back to sanding. You could have asked another person to see whether this part is rough or not, as you've been working for so long that you can't tell yourself, but you refuse. So, you keep grinding and suddenly you're struck with realization that the corner of the table is now round. What do you do next? You decide to sand out other corners of the said table but you just can't get them right. After a while, you notice that the entire corner of the table is missing and the only things you can do is either shorten the table or just start all over again. Mind you, the client is still waiting for the table. Eventually, you give up, tell the client that: "hey, I may have messed up, but check out this cool table concepts I came up with!" Client is unhappy and so you call him entitled, even though they paid for that table.