Dealing with Asus support. Oh, my rage knows no bounds right now............
Nothing has changed over at Asus apparently, I recently sent in a ROG Strix B550-A motherboard what was getting USB Device Over current Status Detected on Post. And i had changed nothing on the board or the usb devices. Just in case though i powered down the system, and removed all the internal devices off the board, and every usb connection off the back of the board, and rebooted, and got the same error, Even after clearing the Cmos battery, still got the message. So i sent in the board to Asus here in Canada for repair. I got a message back yesterday that it was customer induced damage, and a picture of the back of the motherboard. I didnt see ANY damage to the back of the board, so i reached to asus support on this in a chat this morning, and I was told there is damage to the bios button on the back of the board. for one, i have NEVER used that bios button, and i don't see any damage to it in the picture they sent me. So if i want the board repaired, i'm going to have to pay them almost 230 dollars.... which is crazy. that's the cost of a new motherboard. I am including pictures of the "damage" the quote, the post message i got on boot I also sent a email to executivecare@asus.com on this...........