BAIT & SWITCH
Has anyone else dealt with this kind of bait-and-switch from Cox Communications?
I received a mailer advertising 1 Gbps internet with unlimited data and a 5-year price lock for $50/month.
When I called on April 14, the rep (Logan) talked me into upgrading to 2 Gbps service for $70/month, specifically stating it included the same unlimited data and 5-year price lock—just faster speed.
Service was installed April 23, and everything seemed fine for about two weeks. Then I started getting notices saying I had exceeded my data cap and extra charges were being added.
I spent the next week calling and emailing trying to fix it. On May 4, a rep named Ted told me he would update my account for unlimited data and said it would take 2–3 business days.
Instead, I kept getting automated overage emails and notices of added charges.
Today (May 8), another rep told me my only options were:
• Pay $120/month for 2 Gbps with unlimited data
• Downgrade to 1 Gbps for $70/month
When I asked for the original advertised 1 Gbps offer from the flyer at $50/month, they said that offer “no longer exists.”
So basically, they advertised one thing, sold me another with the same promises, and now refuse to honor either.
This feels like a textbook bait-and-switch. Has anyone successfully gotten Cox to fix something like this? Any advice on getting this escalated or filing complaints that actually get results?