
The washer lid won't stay open
Just recently I moved to this new place and the Washer-Dryer machine was new. Actually they installed it a day after I move. Model: FLCE752CAW4
What is weird is that I can't keep the washer lid open. I am not sure if it was supposed to have any kind of springs or the hinge is broken. A few posts I found was about old ones malfunctioning and to replace, but not sure about this new model.
I tried to call/chat with them but after waiting in the queue (chat) and calling twice I never connected with an agent.
Thinking in use some kind of Velcro on both sides, but it should not be the proper way to keep the door/lid open when I am loading clothes.
Any ideas or is it a known issue?
TIA