Fttp showed as available, completed order, now gone back to no plans
OR were round a couple of months ago to fit fttp kit to the telegraph pole next to our house. It finally changed from “no plans” to available to order on Monday this week so I put an order through with ee and booked an install date of 14 July. All going great I thought… got a text yesterday to say OR had my property down as a business so they couldn’t proceed with a residential contract. Bit annoying as it must be a hangover from previous owners using it as a holiday let, it’s been just a regular residential home for the past two years since we moved in.
However now I can’t seem to find a way to get them to change this - there are no phone numbers I can ring which let me do anything other than complain about an engineer. Does anyone know the process for changing it back to a residential property.
Also, when I check back on the postcode checker it’s no longer available to order 🤷♂️ what could be going on?