u/TheyCallMeLeonardo3

Hey everyone,

I’ve been developing an Enterprise Operations & Management ( Not mentioning real name of product bcz of copyright ) Platform since 2022, and we are finally in our final beta testing phase (completing in October 2026).

I am looking to connect with Call Center Owners and Managers. To get some real-world feedback before our official launch, I’m offering the first 10 call centers 1 month of completely free access, with all features fully unlocked.

What the platform does:

Most call centers juggle separate tools for IT monitoring, data security, and HR. This platform unifies everything an organization needs into one centralized ecosystem, with a heavy focus on agent monitoring and data protection:

• Device Management & Monitoring (DMS): Perfect for tracking in-house or remote agents. It includes real-time session recording, active/idle time tracking, application usage, and remote IT administration (RDP, troubleshooting, and hardware health checks).
• Data Loss Prevention (DLPS): Hardened security to safeguard your sensitive customer data and financial records. The system monitors file transfers, restricts unauthorized USB/cloud uploads, and flags suspicious insider activity before leaks happen.
• HR Management (HRMS): Manage your entire agent lifecycle, from recruitment and onboarding to shift scheduling, attendance tracking, and performance monitoring.
• Project Management (PMS): Empower your management teams to plan, collaborate, and deliver internal projects on time.
• Risk Management (RMS): Proactively identify, assess, and mitigate operational and financial risks across the floor.

Why the integration matters: Because it’s one unified platform, your security policies, device health logs, agent shift schedules, and performance tracking talk to each other out of the box. No data silos, no duct-taped integrations, and a massive reduction in software spend.

If you manage a call center and want to test-drive the platform with your team to streamline your operations, drop a comment or send me a DM!

Hey everyone,

I'm a CMA (ICMAP) student now, but before that I used to work as a programmer/software developer. I've been building a product since 2022, and it's finally close to completion. It's currently in the beta testing phase.

The product is completely made in Pakistan by me and a few friends. We've been working on it together for the past few years.

In simple terms, it's a Device Management System for companies that provide laptops or desktops to their employees or have office computers. It helps organizations manage and monitor their devices, including device health, hardware integrity (like detecting if a part has been replaced or used in another machine), software inventory, remote administration, keystroke logging, session recording, productivity analysis, behavior analysis, and a lot more.

There are already around 9–10 major products in this space worldwide, such as Teramind, and many Pakistani companies already use these solutions and pay quite a lot in subscription fees.

My question is: Should I patent this in Pakistan, or would that just be a waste of time and money? Has anyone here gone through the process, or has experience with software patents in Pakistan? I'd really appreciate any advice.