u/Thin_Try_6723

Circular is still ghosting the valid warranty claim I have. Instead an AI tool is sending the same message again and again: please install this unknowen software on your mobile phone and do testing for us. They have everything (including a video, photos , detailed analysis of the bluetooth problem, a list of all the steps they requested - which did not help nothing worked).

They even threaten me, if I don`t install the software they close the support case!!!

CEO,COO/CFO,CTO are copied on all messages and extra messages are send to them on LinkedIn - no reply. Direct e-mails are send to them - no reply!!!

The company is even not come back on letters they get from SignalConso (Consumer Protection Agency in France)

If you buy a Ring I hope for you, you never need support.

Got two messages from Circular as a reaction on Instagram posts - attached is one. Gave them what they ask for - Nothing!!! Just quite! Not a single note on the process or a short message what the next steps are. Maybe the reason is that they just announced RING 3 at the IFA in Berlin and now any unhappy Ring 2 customers ( there are a lot) can just buy Ring 3. Give Circular your money again and you may again just get not any working product.

I do not understand that even the management is supporting/ driving this typ of behavior!

Got still no reply on the messages I send directly to the CEO, CFO, COO and an Advisory Board member.

manfred200857 sorry to hear your ring stopped working so quickly. If you can send us your order/backer ID, we’ll escalate this internally so the team can review your warranty claim as a priority

My personal view _Do NOT BY THIS PRODUCT! I had the Ring for 2 weeks and it did work. Than Bluetooth stopped working. Ring does not connect to the App any more. We tried a lot of different options (incl. different mobil phones, different OS on the mobile devices, reinstalling the app, etc). Bluetooth didn’t work and is still not working. I did send all necessary information to Circular to start the warranty process. The company is just ghosting the warranty claim.

Even the AI tool came back with the message "Sobald du diese Infos (und Screenshot/Video) hier sendest, geben wir alles zusammen an den menschlichen Support weiter, der dann die vermutete serverseitige Blockade deines Kontos/Rings und die Backend‑Registrierung prüfen und sich bei dir melden wird." 

I send videos, fotos, details on the problem, etc. - Nothing!

After a number of reminders Circular came back asking me to install an unknown software tool on my personal device and do support work for them. Never gave me the name of a person or contact details - overall e-mail like support@ or contact@.

I did send a number of messages, telling them that I will not install unknown software, that I have customer rights and they need to follow the law - nothing.

They are ghosting the warranty process - even it is based on EU Customer Rights. What makes it even worse, I did include the CEO,COO and CTO on the case - Zero. Yesterday I wrote a review on Google Play Store - Circular came back - because it was a negative review - Please contact us ASAP. I did. Did I get any replay - NO, nothing - just a message - Thank you that you did send us a message.