u/This_ls_The_End

I had Picoflix that was left uncharged for a long while at 0% charge; I believe that caused a battery problem.
I contacted JMGO to ask for a way to bypass the need for battery, and instead they told me to send it to their warehouse.
I sent my Picoflix, and a couple weeks later they sent me a new one.

The entire process was clean and seamless, from the web chat response, to the mails by JMGO sales, to the shipments. I couldn't ask for a better response.