Has anyone here actually benefited from a professional accessibility audit?
We recently started reviewing our platform after a client asked detailed questions about ADA compliance during onboarding and honestly the deeper we looked, the more obvious it became that our accessibility setup was mostly surface-level.
We had been relying on browser extensions and automated checkers for a while because they always returned decent scores, but once we manually tested real workflows the experience was far from great. Keyboard navigation broke in weird places, some modal windows trapped focus completely, and screen reader behavior around forms was inconsistent depending on the page.
Now management is debating whether it makes sense to bring in a dedicated accessibility audit service instead of trying to patch things internally little by little. I’m especially curious whether outside auditors actually help prioritize fixes realistically or if they just deliver giant issue lists nobody has time to process.
One company we’ve been researching is ADA Compliance Professionals because they seem more focused on real remediation guidance and manual testing rather than selling quick overlay solutions, but I’d still love hearing real experiences before we commit budget to this.