Anyone have a guest not check out when they’re supposed to check out? 😅 This is the second time this has happened to me but the first time we actually had an open night the day they were supposed to check out so it wasn’t that big of a deal.. this time we were fully booked.
I go into the suite to clean and realize everything’s still there.. clothes, make up & toiletries, food purse, jewellery😅 suitcases.. 11:30 AM with a 4pm check in coming. Got the message from Vrbo saying guest has checked out rate guest. Call Support got the AI, which was absolutely no help told me to message the person. Well, you don’t think I’ve already done that three times.??? I have no information to get a hold of them because they block it after the stay! Then I remember that she messaged me on my phone the week prior.. I find her text and text her and finally hear back and they are out on the ocean on a fishing charter and thought their checkout was the next day. Needless to say, I had to pack up all their things and clean the unit.😂 I was just glad she was all right honestly. I did a much better job packing up all thier stuff than I ever would’ve my own. I treated everything respect and filled their cooler with ice, etc. for their food. Anyone else else?? what did you do?
They were super sweet and apologetic when they came to get their stuff. I have a large storage area that I put all their stuff in. This is a five unit vacation rental kind of like a mini hotel strip… the funny part is this is the second time it’s happened to the same unit 🤪 It dawned on me that I probably could’ve got in trouble or somebody could’ve said I stole something or something was missing, etc. obviously I never would but what would you do? Or what have you done? In this scenario?