I can't use Google Pay; my personal account, which is more than 10 years old, was blocked.
Hello everyone
I recently noticed a red sign -
Please complete the verification process to receive and send transfers.
Confirm your payment methods to continue receiving and sending transfers. Payment profile ID: 8454-5354-7672 (UA)
Has anyone encountered this? Is it possible to verify it? This is my personal account, and I haven't used it for fraudulent purposes.
I tried uploading my bank statement and my ID, but I keep getting rejected.
I've contacted Google support.
>Hi Dima,
>Thank you for your time and patience.
> As promised, I had escalated this case with my specialists and have an update for you. Before I proceed I would like to elaborate on what happened.
>Google employs a specialist team that monitors and reviews accounts on a daily basis to ensure transactions are authorized and valid.They're responsible for ensuring the security of our customer accounts, and protecting you from any potential fraud or suspicious activity.
>This team specializes in payment fraud, including unauthorized access to Google's payments service.Please understand that this is a standard part of our review process for security purposes.
>Our specialist team reviews transactions to protect customers from fraud.
>I truly apologize for the inconvenience that this process may have caused you. I know that this is frustrating. We review all transactions in our effort to protect customers from multiple types of fraud, including:
>Suspicious payment methods
>Unauthorized access to your Google payments service account
>Accidental purchases
>Purchases by friends and family members
>These documents will only be used for the verification of your account details, and nothing else.
>We’re unable to discuss the specific circumstances of this or any suspensions. Google employs a dedicated account ownership verification specialist team that monitors and reviews accounts on a daily basis to ensure transactions are authorized and valid.
>They're responsible for ensuring the security of our customer accounts, and protecting you from any potential fraud or suspicious activity. This team specializes in payment fraud, including unauthorized access to Google's payments service.
>Our Google Payments Terms of Service states that Google Payments Corp. reserves the right to change, suspend, or discontinue any aspect of the Services at any time, including availability of the Services, or any Service feature, without notice or liability.
>As the account has been deactivated by our experts team. Unfortunately, you will not be able to use this particular account for further usage. Any possible option for us to reopen the account though we really wish to, we know this is frustrating.
>The Help Center is the same resource we’d use on our end.I will help you with the Google Cloud support link, where you can contact them and they will help you with the information.
>Google Cloud Help
>Google Cloud direct contact link.
>Google Cloud help support link.
>I wish I had more information, but, in order to protect your privacy, the exact reasons aren’t shared with me or my team. For further information, we'll have to refer you to our earlier communications.
>We regret any inconvenience caused. I appreciate your understanding & support in this regard.
>However, I'm sure you'd understand there are certain limitations on our end due to which we're unable to speed up the process right away. If it was in my hands, I would have surely made this happen without a delay.
>We appreciate your patience and kind understanding in this regard. Should you need me to check on anything else from our end, please let me know - I'm just an email away.
>Within 48 hours of our last interaction, you may receive a short survey through email. We’d love to hear your feedback about our interaction today and your overall experience with Google support.
>Thanks!
Stella
The Google Support Team