Derya customer service
I just want to know if anyone has been through the same. Derya’s customer service has been extremely frustrating. I sent my firearm in for service and was told it would take 14 days. It’s now been a full month, and I’ve sent multiple emails trying to get an update and I haven’t gotten a single response.
At this point, it feels like I have to call just to get any information. And when I finally do, I’m basically told, “We only have one gunsmith and we have a lot of firearms being repaired.”
I completely understand that they can be busy and that repairs take time. But if you know you’re backed up, communicate with your customers. If you tell someone 14 days, then a month goes by, the least you can do is respond to emails and give them an honest update.
I’m not even asking for special treatment. I just want basic customer service and communication about a firearm that has been sitting with you for a month. Waiting is one thing. Being completely ignored is another.
Derya really needs to improve its customer service and communication.