u/Tiny-Data-5165

Once again the M&M and LHG team just saved not only my day but my weekend.

1. extremely nice contact via the hotline
2. just amazing gate agent
3. exceptional transfer desk agent

Situation:
Flight was delayed, did not catch my connection, could not get to my „point of departure“ - so my whole trip would have been f***ed.

Hotline, gate agent & transfer desk to the rescue: all nice, proactive, highly competent and simply solution oriented.

Linked my 2 separate bookings, diverted me via Zurich and now I am where I wanted to go.

THANK YOU! Just exceptional service!

I understand there are people that seem to have a bad experience and they share it. In my experience every time I need help, I get it quickly, without burocracy and always with a smile. So in my experience and opinion lhg is simply fantastic.