Can't access portal and create account!
I'm a concurrent enrollment student trying to take classes online for this summer term. This is my first time applying so I may be making an error, but I'm really confused and need help to see how to access the portal. I tried to log in using the username given like the format jmountaineer that I was emailed when admitted, and then I used the password that it gives when entering information in the claim account for first time users. However, it keeps telling me I'm using the wrong username/password. I also tried to reset the password by email using the username, but I'm not getting any emails. I tried switching browsers too and nothing changed. I'm really worried because the semester's ending, and I can't figure out how to access my portal! I sent an email to IT, but they haven't responded yet.
Any help or advice would be much appreciated.