So like many others my NUKA quantum rocket bottle box came in damaged I contacted jones to get another box sent, they told me replacement boxes aren’t going to be the same numbers as the original box practically makeing anyone with the whole first edition pointless this was a terrible release I will never buy another jones product
My shipment label was created/made on 07/18/2026 and hasent moved since that day it says it was supposed to be delivered on the 07/23/2026 and it never came I contacted jones like 4-6 times through email, Facebook, instagram and they won’t send me a reply back the only messsaging I get is the AI response saying someone will reach out and never does idk what to do in this situation tbh I’ve tried and tried and tried to reach out but nobody from jones wants to help my situation/ give me answers
UPDATE AS OF 08/05/2026 They finally reached back out to me through messenger Facebook, they said their going to be issuing me a replacement since my item never arrived, they said they will be sending me another tracking code here soon through my email so I’ll update again when they do and if it actually makes it this time!!
How do I go about fixing this I can’t get the vent on the ceiling to screw back in not sure what previsouly happened with this vent or why half the screw holes are obliterated but I need help