Review of Alternative Luxury / James
Hey all. New to the game and ordered a bulk buy of 3 watches for the family thru James / Alternative Luxury. Was a bit nervous going in but James was awesome. Awesome communication, no wait times for responses, reasonable with down payments before QC, etc. Provided tracking fast and kept me updated the whole way. QC was thorough, I asked for some videos to be extra confident which he provided within 20 minutes. Great shipping times too.
Ended up going back for 2 more because of the great experience. James caught a QC issue with the band on one before he even sent me pictures. Sent the issue, explained that he can't send me the watch. The back of the band had some minor damage, I honestly wouldn't have minded much but James insisted on ordered a new watch which he had on hand within a few days. Just excellent service all around. Couldn't recommend him enough and I'll be back!