u/Tornado-chaser

Just called into spectrum and talked with a "billing specialist" about my bill continuously increasing even though I'm on the cheapest cable plan of spectrum choice and have a slower internet as well to keep prices down. My year-long promotion ends at the end of this month and they said there is nothing they could offer and my bill would go up another $30. I asked for retentions and they said that doesn't exist anymore. They said if a billing specialist cannot offer a better rate than the next step is to disconnect. Is this really the case now after all these years of being a customer?