More Cat 6 Mini Shenanigans
So here’s a fun new twist:
My new collar arrived today. (I preordered on April 8th.) I tried to activate it through the app, but the screen just hangs on a spinning circle.
I tried to activate it through the website. Despite purchasing (and being charged for) a subscription in April, I’m only offered the option to transfer my current account to the new collar. I have no idea how to access the newer subscription, if it even exists at all.
Realizing I purchased the new collar through Apple Pay, I tried using that information through the Tractive website. Prompted to confirm my email address, I received an “unable to update email” error from which I cannot escape. Can’t sign out, can’t sign in, can’t even back out of the prompt. I’ll have to smash my cache and try again later.
So now I have a useless piece of $83.94 junk and a $216.75 subscription that I have no way to access or unsubscribe from.
Maybe someone from customer support will get back to me eventually, but considering how well they handled recent events I’m not going to hold my breath.