
OVHCloud charged my card but didn't give me my VPS
Hi everyone,
I recently created an account on OVHcloud and purchased a VPS. The payment went through successfully, and the money was charged to my card.
However, when I logged into the OVHcloud control panel, there was no VPS listed, no active service, and nothing showing under my account.
After that, I tried to contact support. When I entered my email and password, the platform said that my account did not exist or that the credentials were invalid. I then had to create the account again using the same email, but after logging in, there was still no VPS, no order, and no service associated with the account.
So now I have been charged for a VPS, but I have no access to the service, no visible order, and the original account seems to have disappeared or was never properly created.
Has anyone experienced something similar with OVHcloud? How long does it usually take for the VPS or order to appear? Should I wait, open a support ticket, or directly dispute the charge with my bank?