What’s that damn credit acronym?
So I just finished my 90 day probationary period at Kohls and they’re already asking me to train a new hire on register because I’m so good at getting credit card and rewards enrollments. Thing is, I don’t follow the Kohl’s “credit-getting” protocol, I just do what has always worked for me in my past retail jobs. (Organic conversation, let them know how much they could save, being very forthcoming and honest, not being pushy, etc.) When I was onboarding I got the feeling that following their instructions would make it harder to get credit. It comes across so corporate and disingenuous. And I think I was right to ignore it, because I’m one of the stores top credit earners whereas everyone else is struggling to meet their goals. Hence why they’re having one of the newest employees train an even newer employee. When my managers told me this they stressed I teach her everything by the book because they think that’s what I do and why I’m succeeding lol. Long story short, I don’t know the damn things cause I never used them. Can someone give me a quick rundown of the process and what it stands for? I think the credit card process is called TTSS? What are the steps again???