Chipped poor quality/defective 101MKII but Takomo said it's my fault and it's just "unlucky", and won't replace the club
I've been told that my 7 iron, which hit no more than 35 balls and now has a chip in it, on the day I received it, is my fault and that it's just 'unlucky' and not poor quality/defective. Get this, Takomo, won't replace the club. I haven't unwrapped any other club.
I bought 101MKII, and it was delivered on Wednesday. As anyone would, I unwrapped the 7 iron and went straight to the range. Super excited. I hit no more than 35 balls, and then looked at the club and saw it had a chip in it (see photo). I immediately took a photo, stopped hitting the balls and went home, and on that same evening of receiving the club, I contacted Takomo. Expecting an apology and willingness to resolve this. They got back to me a couple of days later, and I have attached a photo below of the rude, poor customer service I received. Refusing to replace the club as it "isn't covered under warranty" and offering no other form of resolution. Saying I got 'unlucky' and blaming me for the chip. Horrific customer service and rude/obnoxious response with absolutely baseless claims. I read all the terrible reviews of Takomo and stupidly ignored the obvious red flags about them.
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I do have more photos if anyone is interested; it was just taking forever to upload them. I know the photo doesn't show it clearly, as it was hard to capture, but it is a deep chip.
I hope people find this information useful before buying theirs.
